You as a supplier will not be shut out of the demo platform being used by your customers. Thanks to flexible alert and documentation features, your support acquires valuable knowledge about the customers’ pattern of use. How does the prospective buyer find your product? Which functions are tested, which are not discovered or understood? Not only passive monitoring of a user session but also active support is possible here. You substantiate customer orientation in which you offer your users interactive support on demand. Your customer can request for help during the session at anytime - your support simply gets switched on. A decisive advantage over other solutions.

• Knowledge of pattern of use
  

• Passive session monitoring
  

• Quick help on demand through support